How may we help you

Orders usually ship within 1 business day. Delivery times depend on your country — you will find them on our Shipping page. Once your order ships, you will receive an email with a tracking link so you can follow your parcel along the way.

We offer complimentary shipping on qualifying orders. Thresholds and eligible regions are shown at checkout. Where a shipping fee applies, the exact amount is displayed before you confirm your order.

Yes — we deliver to most countries worldwide. If you are unsure whether we deliver to yours, simply add a piece to your cart and enter your address at checkout to see the available options.

We prepare orders quickly, so please reach out as soon as possible if your address needs to change. Email info@zouretti.com with your order number and the correct address, and we will do our best to update it before your order ships.

Every Zouretti piece is accompanied by a two-year warranty from the day your order arrives, covering manufacturing defects. If something is not right, we will arrange a replacement or repair for you, quietly and without fuss.

The warranty does not cover general wear, accidental damage, misuse, neglect, or repairs attempted outside Zouretti. To begin a claim, write to info@zouretti.com with your order number and a photo or short video of the piece.

Every Zouretti piece is made to be kept. Changed your mind? You can cancel your order within 14 days after you receive it, without giving a reason.

How it works
Email us at info@zouretti.com within those 14 days with your order number and the piece(s) you would like to return, then send them to the address on our Returns & Refunds policy. The cost of sending a piece back is for your account, unless it is defective or we sent you the wrong item.

Your refund
We refund the full amount you paid, including standard shipping costs, within 14 days of your cancellation, to your original payment method. If you return only part of your order, we refund those pieces but not the original shipping costs. We may wait until we have received the piece(s), or until you show proof that you have sent them.

Good to know
You may handle a piece the way you would in a shop. If it shows wear or damage beyond that, we may deduct the loss in value from your refund. For hygiene reasons, earrings can only be returned unworn, in their original packaging with the hygiene seal intact.

Refused, rejected, and undeliverable parcels
If a parcel is refused, not collected from the pickup point, or cannot be delivered, it comes back to us. Would you like to cancel your order? Please also let us know by email. Once the parcel is back with us, we refund the amount you paid, including standard shipping costs. We may deduct the cost of the parcel's return to us. No other costs are charged.

Read our full Returns & Refunds policy, including the model withdrawal form.

Yes. Email us at info@zouretti.com with your order number. If your order has not shipped yet, we cancel it and refund you in full. Has it already shipped? You can still cancel within 14 days after you receive it — see our Returns & Refunds policy.

We take care to ensure every order reaches you safely and on time. Please read this policy with attention, as it outlines our responsibilities and yours once an order has been placed.

Processing & delivery
Orders usually ship within 1 business day (Monday through Friday, excluding public holidays). Delivery times vary by country and are listed on our Shipping page. Delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or incomplete address
Please check that your shipping address is correct and complete. If a parcel comes back to us because of an incorrect or incomplete address, we will contact you. We can send it again (the new shipping costs are for your account) or refund your order as described in our Returns & Refunds policy.

Delivered but not received
If tracking shows your order as delivered but it has not arrived:

• Check around your property, including safe places, mailboxes, and with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, contact us at info@zouretti.com with your order number and we will open an investigation with the courier on your behalf.

Lost or damaged in transit
If your order is lost or arrives damaged, please contact us as soon as possible at info@zouretti.com with your order number, and a photo if it is damaged. We will open an investigation with the courier and send you a replacement or refund your order.

Refused, rejected, and undeliverable parcels
If a parcel is refused, not collected from the pickup point, or cannot be delivered, it comes back to us. Would you like to cancel your order? Please also let us know by email. Once the parcel is back with us, we refund the amount you paid, including standard shipping costs. We may deduct the cost of the parcel's return to us. No other costs are charged.

As soon as your order ships, you will receive an email with a tracking link so you can follow your parcel. You can also sign in to your account to see your orders and their status.

Go to my account

Yes. Email us at info@zouretti.com with your order number. If your order has not shipped yet, we cancel it and refund you in full. Has it already shipped? You can still cancel within 14 days after you receive it — see our Returns & Refunds policy.

If your order is not dispatched by the estimated shipping date, our care team will reach out with an update within 24–48 hours. Keeping you informed matters to us, and we appreciate your patience.

As always, you are welcome to reach us at info@zouretti.com with any question.

We take care to ensure every order reaches you safely and on time. Please read this policy with attention, as it outlines our responsibilities and yours once an order has been placed.

Processing & delivery
Orders usually ship within 1 business day (Monday through Friday, excluding public holidays). Delivery times vary by country and are listed on our Shipping page. Delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or incomplete address
Please check that your shipping address is correct and complete. If a parcel comes back to us because of an incorrect or incomplete address, we will contact you. We can send it again (the new shipping costs are for your account) or refund your order as described in our Returns & Refunds policy.

Delivered but not received
If tracking shows your order as delivered but it has not arrived:

• Check around your property, including safe places, mailboxes, and with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, contact us at info@zouretti.com with your order number and we will open an investigation with the courier on your behalf.

Lost or damaged in transit
If your order is lost or arrives damaged, please contact us as soon as possible at info@zouretti.com with your order number, and a photo if it is damaged. We will open an investigation with the courier and send you a replacement or refund your order.

Refused, rejected, and undeliverable parcels
If a parcel is refused, not collected from the pickup point, or cannot be delivered, it comes back to us. Would you like to cancel your order? Please also let us know by email. Once the parcel is back with us, we refund the amount you paid, including standard shipping costs. We may deduct the cost of the parcel's return to us. No other costs are charged.

Orders usually ship within 1 business day. Delivery times depend on your country — you will find them on our Shipping page. Once your order ships, you will receive an email with a tracking link so you can follow your parcel along the way.

Yes — we deliver to most countries worldwide. Add a piece to your cart and enter your address at checkout to see the options and any applicable fees for your destination.

We prepare orders quickly, so please reach out as soon as possible if your address needs to change. Email info@zouretti.com with your order number and the correct address, and we will do our best to update it before your order ships.

Carriers sometimes mark parcels as delivered a little early. We suggest first checking with neighbours and any safe places around your home. If your parcel still has not arrived within 2 business days of the delivery scan, write to us and we will investigate right away.

Delays occasionally happen during busy periods or courier congestion. Your tracking link will show the latest status. If your estimated delivery date has passed without an update, contact us at info@zouretti.com and we will look into it for you.

Every Zouretti piece is made to be kept. Changed your mind? You can cancel your order within 14 days after you receive it, without giving a reason.

How it works
Email us at info@zouretti.com within those 14 days with your order number and the piece(s) you would like to return, then send them to the address on our Returns & Refunds policy. The cost of sending a piece back is for your account, unless it is defective or we sent you the wrong item.

Your refund
We refund the full amount you paid, including standard shipping costs, within 14 days of your cancellation, to your original payment method. If you return only part of your order, we refund those pieces but not the original shipping costs. We may wait until we have received the piece(s), or until you show proof that you have sent them.

Good to know
You may handle a piece the way you would in a shop. If it shows wear or damage beyond that, we may deduct the loss in value from your refund. For hygiene reasons, earrings can only be returned unworn, in their original packaging with the hygiene seal intact.

Refused, rejected, and undeliverable parcels
If a parcel is refused, not collected from the pickup point, or cannot be delivered, it comes back to us. Would you like to cancel your order? Please also let us know by email. Once the parcel is back with us, we refund the amount you paid, including standard shipping costs. We may deduct the cost of the parcel's return to us. No other costs are charged.

Read our full Returns & Refunds policy, including the model withdrawal form.

We do not offer direct exchanges. Return the piece for a refund and place a new order for the size or colour you would like. Not sure about your size? Email us at info@zouretti.com before you order.

Zouretti pieces are designed for real coastal living — pieces you never take off. Our jewelry is waterproof and salt-resistant. Crafted from tarnish-resistant materials, they keep their quiet shine with minimal upkeep.

Every Zouretti piece is accompanied by a two-year warranty from the day your order arrives, covering manufacturing defects. If something is not right, we will arrange a replacement or repair for you, quietly and without fuss.

The warranty does not cover general wear, accidental damage, misuse, neglect, or repairs attempted outside Zouretti. To begin a claim, write to info@zouretti.com with your order number and a photo or short video of the piece.

We are committed to pieces that are made to last — which is why every Zouretti piece carries a two-year warranty from the date your order arrives, covering defects or issues arising from the workmanship of the piece.

The warranty does not cover:

• Lost pieces
• Normal wear, such as small scratches from everyday use
• Damage caused by improper care, such as exposure to harsh chemicals or excessive force
• Any modification made to your piece by a third party outside Zouretti

Email us at info@zouretti.com with your order number and a photo or short video of the piece. If your claim is approved, we may ask you to send the piece to us for a quality check, at our cost. We repair or replace the piece; if that is not possible, you get a refund.

This warranty comes on top of your statutory rights, which always remain.