Return & Refund

Returns & Refund

14 Day Hassle Free Returns

We’re confident you’ll love everything you order from Zouretti, but if something isn’t quite right, we’ve got you covered.

You have 14 days from the date you receive your item(s) to return them. We currently do not offer exchanges, only refunds or store credit.

Zouretti Return Policy

Is something not right? No problem. Let us know, and we’ll get it straightened out for you.

• You have 14 days from the date you received your item(s) to return them to us. Zouretti does not offer exchanges, only refunds or store credit.
• The item(s) must be unworn. Keep them free from stains and signs of wear. All labels must still be attached to return the goods.
• All items are thoroughly inspected before any refund is made.
• Pre orders may be cancelled with a €25 production fee once production has begun.
• Please note that we cannot be held responsible for any damage that occurs after delivery, including accidental damage or improper use. If it is determined that damage occurred after delivery, the item will not be eligible for a refund or replacement.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• A 6% processing fee is deducted from the refund to cover return handling and inspection.
• No fees apply for confirmed defective or incorrect items.

Received a damaged item

We’re sorry to hear this. In the unlikely event that you have received a faulty item, please contact our service team at support@zouretti.com. This will ensure the returns process is as fast and simple as possible.

Returns can be made quickly and easily in the following steps

• To initiate a return, please contact our customer service team at support@zouretti.com
• Provide your order number, a detailed reason for the return, and any supporting images if applicable