How may we help you

Most orders arrive within 7–10 days. Once your order ships, you will receive a confirmation email with a tracking link so you can follow your parcel along the way.

We offer complimentary shipping on qualifying orders. Thresholds and eligible regions are shown at checkout. Where a shipping fee applies, the exact amount is displayed before you confirm your order.

Yes — we deliver to most countries worldwide. If you are unsure whether we deliver to yours, simply add a piece to your cart and enter your address at checkout to see the available options.

We prepare orders quickly, so please reach out as soon as possible if your address needs to change. Email info@zouretti.com with your order number and the correct address, and we will do our best to update it before your order ships.

Every Zouretti piece is accompanied by a two-year warranty from the date of purchase, covering manufacturing defects. If something is not right, we will arrange a replacement or repair for you, quietly and without fuss.

The warranty does not cover general wear, accidental damage, misuse, neglect, or repairs attempted outside Zouretti. To begin a claim, write to info@zouretti.com with your order number and a photo or short video of the piece.

Every Zouretti piece is made to be kept. If something is not quite right, we are here to help.

Return window
We accept returns within 14 days of delivery. To begin, sign in to your account and use the returns portal, or follow this return link. Should you need anything along the way, our team is at info@zouretti.com.

Return requirements

• Pieces must be in their original condition, with no signs of wear or damage
• Pieces must be returned in all original packaging, including tags, box, and pouch
• Sets must be returned complete — individual pieces from a set cannot be returned separately
• Returns must be sent from the same country in which the order was placed

Not eligible for return

• Worn or used pieces
• Pieces returned without their original packaging
• Complimentary gifts
• Custom or personalised pieces
• Replacement pieces

Refused or rejected parcels
If a parcel is refused or rejected at delivery, a refund can only be issued once the piece has safely returned to us. If you change your mind after ordering, kindly accept the delivery and submit a return request through our returns portal.

Return shipping
Shipping fees are non-refundable. A fixed return shipping fee applies based on your location and is deducted from your refund:

United States	$10
Canada	$24.95

For Europe and the rest of the world, we will provide the return address so you may send the parcel with a carrier of your choosing.

Refunds
Once we receive and review your return, your refund is processed to the original payment method within 5–7 business days.

Return shipping for defective or warranty pieces is always covered by us.

You may cancel your order within 30 minutes of purchase by signing in to your account, opening My Orders, and selecting Cancel Order. If you do not yet have an account, you can create one with the same email used to place the order.

We prepare orders for dispatch quickly, so beyond this window we are unable to guarantee cancellations or changes.

We take care to ensure every order reaches you safely and on time. Please read this policy with attention, as it outlines our responsibilities and yours once an order has been placed.

Processing & delivery
Orders are typically prepared within 1–3 business days (Monday through Friday, excluding public holidays). Estimated delivery times vary by region and are shown at checkout. Delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or incomplete address
You are responsible for providing a correct and complete shipping address at the time of purchase. Zouretti is not liable for orders delayed, misdelivered, or undeliverable due to an incorrect or incomplete address. If an order returns to us because of an address error, the original shipping cost, return shipping cost, and a 6% handling fee are deducted from your refund. Refunds are processed once the piece has safely returned to us.

Delivered but not received
If tracking shows your order as delivered but it has not arrived:

• Check around your property, including safe places, mailboxes, and with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, contact us at info@zouretti.com with your order number and we will open an investigation with the courier on your behalf.

Lost or damaged in transit
If your order is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will open an investigation with the courier and resolve it for you as quickly as possible — with a replacement or refund where applicable.

Refused, rejected, and undeliverable parcels
The following result in a deduction of the original shipping cost, return shipping cost, and a 6% handling fee from your refund:

• The parcel was refused or rejected at delivery
• The parcel was not collected from the courier or pickup location
• The parcel was returned due to an incorrect address provided at checkout

Refunds are processed once the piece has safely returned to us. If you change your mind after ordering, kindly accept the delivery and submit a return request through our returns portal.

You can follow your order at any moment through our tracking page. Enter your order details and you will see the latest status of your parcel.

Track my order

You may cancel your order within 30 minutes of purchase by signing in to your account, opening My Orders, and selecting Cancel Order. If you do not yet have an account, you can create one with the same email used to place the order.

We prepare orders for dispatch quickly, so beyond this window we are unable to guarantee cancellations or changes.

If your order is not dispatched by the estimated shipping date, our care team will reach out with an update within 24–48 hours. Keeping you informed matters to us, and we appreciate your patience.

As always, you are welcome to reach us at info@zouretti.com with any question.

We take care to ensure every order reaches you safely and on time. Please read this policy with attention, as it outlines our responsibilities and yours once an order has been placed.

Processing & delivery
Orders are typically prepared within 1–3 business days (Monday through Friday, excluding public holidays). Estimated delivery times vary by region and are shown at checkout. Delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or incomplete address
You are responsible for providing a correct and complete shipping address at the time of purchase. Zouretti is not liable for orders delayed, misdelivered, or undeliverable due to an incorrect or incomplete address. If an order returns to us because of an address error, the original shipping cost, return shipping cost, and a 6% handling fee are deducted from your refund. Refunds are processed once the piece has safely returned to us.

Delivered but not received
If tracking shows your order as delivered but it has not arrived:

• Check around your property, including safe places, mailboxes, and with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, contact us at info@zouretti.com with your order number and we will open an investigation with the courier on your behalf.

Lost or damaged in transit
If your order is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will open an investigation with the courier and resolve it for you as quickly as possible — with a replacement or refund where applicable.

Refused, rejected, and undeliverable parcels
The following result in a deduction of the original shipping cost, return shipping cost, and a 6% handling fee from your refund:

• The parcel was refused or rejected at delivery
• The parcel was not collected from the courier or pickup location
• The parcel was returned due to an incorrect address provided at checkout

Refunds are processed once the piece has safely returned to us. If you change your mind after ordering, kindly accept the delivery and submit a return request through our returns portal.

Most orders arrive within 7–10 days. Once your order ships, you will receive a confirmation email with a tracking link so you can follow your parcel along the way.

Yes — we deliver to most countries worldwide. Add a piece to your cart and enter your address at checkout to see the options and any applicable fees for your destination.

We prepare orders quickly, so please reach out as soon as possible if your address needs to change. Email info@zouretti.com with your order number and the correct address, and we will do our best to update it before your order ships.

Carriers sometimes mark parcels as delivered a little early. We suggest first checking with neighbours and any safe places around your home. If your parcel still has not arrived within 2 business days of the delivery scan, write to us and we will investigate right away.

Delays occasionally happen during busy periods or courier congestion. Your tracking link will show the latest status. If your estimated delivery date has passed without an update, contact us at info@zouretti.com and we will look into it for you.

Every Zouretti piece is made to be kept. If something is not quite right, we are here to help.

Return window
We accept returns within 14 days of delivery. To begin, sign in to your account and use the returns portal, or follow this return link.

Return requirements

• Pieces must be in their original condition, with no signs of wear or damage
• Pieces must be returned in all original packaging, including tags, box, and pouch
• Sets must be returned complete — individual pieces from a set cannot be returned separately
• Returns must be sent from the same country in which the order was placed

Not eligible for return

• Worn or used pieces
• Pieces returned without their original packaging
• Complimentary gifts
• Custom or personalised pieces
• Replacement pieces

Refused, rejected, and undeliverable parcels
The following result in a deduction of the original shipping cost, return shipping cost, and a 6% handling fee from your refund:

• The parcel was refused or rejected at delivery
• The parcel was not collected from the courier or pickup location
• The parcel was returned due to an incorrect address provided at checkout

Refunds are processed once the piece has safely returned to us. If you change your mind after ordering, kindly accept the delivery and submit a return request through our returns portal.

Return shipping
Shipping fees are non-refundable. A fixed return shipping fee applies based on your location and is deducted from your refund:

United States	$10
Canada	$24.95

For Europe and the rest of the world, we will provide the return address so you may send the parcel with a carrier of your choosing.

Refunds
Once we receive and review your return, your refund is processed to the original payment method within 5–7 business days.

Return shipping for defective or warranty pieces is always covered by us.

Start your return

Of course. If you would prefer a different size, colour, or style, simply mention it when you contact us. We will gladly arrange an exchange, subject to availability.

Your Zouretti watch includes a sizing tool and additional links. To remove a link, use the tool to gently press the pin out from the underside of the bracelet. A detailed video guide is available on our website.

View the sizing guide

Our watches are crafted from high-quality stainless steel with scratch-resistant glass and a water-resistant design. Each piece carries a precision quartz movement and a slim case, made to be worn every day, everywhere — from the terrace to a long day by the water.

Zouretti pieces are designed for real coastal living — pieces you never take off. Our jewelry is waterproof and salt-resistant, and our watches are water-resistant up to 5 ATM. Crafted from tarnish-resistant materials, they keep their quiet shine with minimal upkeep.

Every Zouretti piece is accompanied by a two-year warranty from the date of purchase, covering manufacturing defects. If something is not right, we will arrange a replacement or repair for you, quietly and without fuss.

The warranty does not cover general wear, accidental damage, misuse, neglect, or repairs attempted outside Zouretti. To begin a claim, write to info@zouretti.com with your order number and a photo or short video of the piece.

We are committed to pieces that are made to last — which is why every Zouretti piece carries a two-year warranty from the date your order arrives, covering defects or issues arising from the workmanship of the piece.

The warranty does not cover:

• Lost pieces
• Normal wear, including scratches, tarnishing, or fading of metals and gemstones
• Damage caused by improper care, such as exposure to harsh chemicals or excessive force
• Any modification made to your piece by a third party outside Zouretti

To submit a warranty claim, contact us at info@zouretti.com with your order number and a photo or short video of the piece.

Please note
By submitting a warranty claim, you acknowledge and agree to the following:

• Return of the piece — if your claim is accepted, we will ask you to send the piece to us for quality review
• If the piece is in stock and your claim is approved, you will receive a replacement of the same piece
• If the piece is no longer available, you will receive store credit equal to the purchase price of the original piece
• Pieces received through a promotion or campaign may be excluded from the warranty